Loyalty Programs

The Power of Digital EQ

The Power of Digital EQ

I wanted to share an excellent example of acknowledgement, personalisation and customer engagement by Uber Eats – all thanks to a combination of really smart thinking...

Are my Velocity Points safe?

Are my Velocity Points safe?

Virgin Australia has been forced into voluntary administration after the coronavirus restrictions have crippled their cash flow. The airline communicated to the ASX...

Loyalty in the age of Coronavirus

Loyalty in the age of Coronavirus

These are tough times. Hospitals in some countries are overwhelmed. People are dying. Commodities are being hoarded. Share markets are crashing. Even safe haven assets...