EonX develop fully-branded enterprise platforms for organisations looking to better connect, reward and securely transact with their members, customers and employees. Their clients include Optus, Suncorp, AAMI, GuildSuper and RACQ.

Their latest innovation is Rec Room, a place where employees can share their thoughts, achievements and goals whilst being recognised for their performance and accomplishments. Rec Room allows large and small businesses to:

• deliver relevant employee content in one interconnected eco-system
• recognise employees for their performance and reinforce behaviours tied to company values
• enable cross-functional collaboration and drive team success
• customise content specific to a role or department for relevance and personalisation
• determine rules, value and frequency of recognition to manage to budget

While other companies provide platforms which support employee communication and collaboration, EonX has applied a gamification layer to turbo-charge engagement. Senior management can configure rules and campaigns which allow employees to earn tokens for engaging with posts, filling in surveys and correctly answering quizzes. Employees can also nominate team members for recognition awards which reward the winner with more tokens.

Tokens can be redeemed on an extensive range of rewards; gift cards, movie tickets, consumer goods and experiences. One genius element EonX has included is the ability for companies to configure their own exclusive rewards range for employees to redeem tokens on. Think lunch with the CEO, access to an executive car parking space, Ben & Jerry’s for the team, a career-boosting education and mentoring course, or an extra few days of holiday time.

The UX design of Rec Room is exceptional; the layout is clean, feature positioning is intuitive and the functionality set is rich. Users can configure their dashboard to suit their individual needs, messaging can be one-to-one (via live chat), one-to-some (via groups) or one-to-all (via the main post feed), and the opportunities to recognise employees (nominations, awards, Hi-5’s and token rewards) are genuinely fun and compelling.

The platform includes a comprehensive reporting dashboard which provides valuable engagement metrics detailing the level of employee engagement with company communications, soothing simply not possible with email or other communication platforms.  

For those companies interested in investing in their employee’s happiness, the platform includes a physical, mental and financial wellbeing module. This provides employees with access to a suite of relevant resources, offers and benefits including engaging and educational challenges, videos, blogs, articles, recipes and activities.

Andrew Kallen (Managing Director, EonX) describes the company as a Loyalty Fintech. ‘Our speciality lies in our ‘tech first’ approach to the design and development of our suite of platforms and modules,’ said Kallen. ‘Our experience and further research highlighted the need for a wholistic approach to workplace engagement, employee recognition and personalised communications. Our mission was to unify these key touchpoints with the added advantage of financial mobility and marketplace benefits, creating the ultimate super app workplace experience.’

One feature which would improve Rec Room is the ability to conduct video calls alongside the live chat feature. EonX have indicated this is in development and will be released as part of a future phase.

Rec Room is an exceptional employee communications, team management and recognition platform which will solve a range of engagement challenges for most companies. To find out more about Rec Room, contact the team at EonX.

Philip Shelper, CEO of Loyalty & Reward Co, has over 13 years’ experience within the loyalty industry, including roles at Qantas Frequent Flyer and Vodafone. Loyalty & Reward have consulted to over 50 major brands in the past seven years.

Phil is a member of several hundred loyalty programs, and a researcher of loyalty psychology and loyalty history, all of which he uses to understand the essential dynamics of what makes a successful loyalty program.

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